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  • About Phoenix Life
  • About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

    About us

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    About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

  • Customer centre
  • Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

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    Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

  • Retirement centre
  • Retirement centre

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

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    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

  • Planning your future
  • Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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    Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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  • What's a With-profits policy?

What's a with-profits policy?

Some of the policies we look after are with-profits policies meaning they share in the profits and losses of the fund they are invested in, in the form of bonuses. The bonuses may be added each year and / or at the end or the policy.

Typically, there are two types of with-profits investment. They can either be unitised or conventional. We call a with-profits policy unitised when your investment buys units in the with-profits fund. We call a with-profits policy conventional when we guarantee to pay out an agreed amount when the policy matures. This could be a lump sum which is called the sum assured or a series of payments called an annuity or pension. We also sometimes call conventional policies, traditional policies.

A with-profits fund is a pooled investment where all policyholders pay money into the fund through their premiums. Each policyholder gets a share in the profits through a bonus being added to their policy value. The policyholders also share the costs of running the fund.

A with-profits fund holds a wide range of higher and lower risk investments to spread the investment risk so that it offers a balanced investment opportunity. The profits from the fund are smoothed over time so that it offers a stable return from year to year. This means some of the profits are held back in good years to support bonus rates in the years when the profits are lower. This gives some protection from market volatility when the stock market’s overall value swings up and down, but it does not stop the value of your policy reducing if investment returns are low.

If you have a with-profits policy with us you can find out more about how it works through the customer centre. Click on With-profits. You’ll be asked to select the name of your former policy provider. On the with-profits page for your fund you’ll find your policy type listed. You’ll find your policy name on your annual statement.

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    View our video to help you to understand the retirement options and help available to you

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© 2025 Phoenix Life Limited

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Phoenix Life Limited is registered in England No. 1016269 and has its registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England No. 959082 and has its registered office at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin D02 F653

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of:

National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.