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  • About Phoenix Life
  • In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

    About Phoenix Life

    Who we are

    Our history

    • Transfers and mergers

    Latest news

    Independent Governance Committee

    With-Profits Committee

    Complaints publication

    Financial reports

    Sustainability

    • Approach to responsible investment
    • Stewardship
    • Fund climate report
    • Sustainability disclosure

    In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

    About Phoenix Life
  • Customer centre
  • We’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

    Customer centre

    Contact us

    • Notify us of a death
    • Request retirement pack

    Manage my policy

    • Unit-linked fund prices
    • Change of personal information
    • With-profits

    Help centre

    • FAQs
    • Product guides
    • Living outside the UK
    • Trustee information
    • Fraud and scams
    • Cost of living
    • Digital skills hub

    We’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

    Customer centre
  • Retirement centre
  • There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

    Retirement centre

    The retirement journey

    • Getting started with your pension
    • Your investment choices
    • Getting ready to access
    • What are my retirement options

    Guide to pensions

    • Understanding pensions - the basics
    • The State Pension
    • Where to get help
    • Fees and charges
    • Understanding tax
    • Pension annual allowance
    • Pensions and Inheritance Tax
    • Pension Lump Sum Allowances

    Tools and calculators

    • Retirement budget planner
    • Pension calculator
    • Pension lump sum tax calculator

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

    Retirement centre
  • Planning your future
  • Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

    Planning your future

    Bereavement and funerals

    Financial planning

    Savings and investments

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

    Planning your future
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  • Customer centre

Customer centre

The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

Getting in touch

Contact us about retirement packs, pension options, changing your personal details or anything else.

Contact us
  • Request a retirement pack

    For information on accessing your pension funds, request your personal retirement pack.

    Request a retirement pack
  • Notify us of a death

    We're very sorry to hear about your loss. We’re here to help you through this process the best way we can.

    Notify us of a death

Manage your policy

Need to make a change to your policy or get in touch? Discover how our dedicated team can support you.

Manage my policy
  • Change of personal information

    I would like to update my personal details.

    Change of personal information
  • Unit-linked fund prices

    I would like information on my unit-linked fund price.

    Unit-linked fund prices
  • With-profits information

    I would like information on my with-profits policy.

    With-profits information

Your help centre

We’ve gathered all the information you might need when you have questions for us, need some extra support or want to manage your policy.

Help centre
  • FAQs

    We have provided answers to some important questions we hear most frequently.

    Frequently asked questions
  • Cost of living

    A set of resources to help you manage during financially difficult times.

    Cost of living
  • Fraud and scams

    Some tips and tricks to keep your information and your money safe from fraud and scams.

    Fraud and scams

Getting the right guidance and advice

We always recommend taking impartial guidance and advice to help you understand your options and make sure your plans are right for you.

Where to get help
Phoenix Life

Help and support

  • Contact us
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  • Accessibility
  • Contact us
  • Make a complaint
  • Accessibility

Useful links

  • Legal and policies
  • Cookie policy
  • Privacy notice
  • Human rights and modern slavery
  • Legal and policies
  • Cookie policy
  • Privacy notice
  • Human rights and modern slavery

About us

  • About Phoenix Life
  • Standard Life plc
  • Careers
  • About Phoenix Life
  • Standard Life plc
  • Careers
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© 2026 Phoenix Life Limited

Website approved by Plain English Campaign Financial Services Compensation Scheme - find out more about Investor Protection

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life Limited is registered in England and Wales No. 1016269 and has its registered office at: 10 Brindleyplace, Birmingham, B1 2JB.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England and Wales No. 959082 and has its registered office at 10 Brindleyplace, Birmingham, B1 2JB. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin, D02 F653.

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both companies are registered in England and Wales and maintain their registered office at: 10 Brindleyplace, Birmingham, B1 2JB. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of: National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.