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We know there's a lot to think about when a loved one dies. We want to do everything we can to make things easier for you.
This page will guide you through how you can let us know a policy holder has died. We can then start the claims process so that it’s as smooth as possible.
It’s important to tell us as soon as you can - so we can make sure we stop sending correspondence and taking policy payments.
Please tell us who previously provided your policy
To make sure we give you the correct information about how to manage your policy, please tell us who it was with before it was transferred to Phoenix Life.
This will make sure the information you see is accurate for your policy.
If you're not sure who your policy was with before us, that's ok. We can help you find out: Find your previous pension provider