Accessibility
Supporting you
This page includes all the ways we can support you, whether you need online support or help with an impairment. Below you’ll find all the ways we can support you and links to organisations that can help.
Device and browser compatibility
Our website is built to support users across the most common devices and browsers to ensure the best user experience.
Have trouble reading?
Our content aims to be easy to read. Our website is approved by the Plain English Campaign and meets their high standards to be clear, well designed and accessible. Where possible, we use images and icons alongside text to benefit everyone’s user experience.
Having difficulties? Find accessibility features to make it easier on AbilityNet - Cognitive.
Issues with sight?
We can offer you the option to receive communications in large print, braille or audio. Contact us to request this.
Having difficulties? Find accessibility features to make it easier on AbilityNet - Vision.
Hard of hearing?
If you have difficulty hearing, we‘ve made captions available for all pre-recorded and live video content. If you’re wanting to get in touch, we can be contacted by Next Generation Text (NGT) services. Please visit Relay UK to find instructions on how to do this.
Having difficulties? Find accessibility features to make it easier on AbilityNet - Hearing.
Struggle using a mouse?
We’ve incorporated keyboard functionality to make it easier to navigate our website. The structure has been logically designed to flow more instinctively for you.
Having difficulties? Find accessibility features on AbilityNet - Motor.
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Other support
There are a large number of charities and organisations that help on a vast range of additional services from health and wellbeing to support with Dementia.
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Provides a range of helpful information on financial and money matters, health and wellbeing, home and care needs and travel and lifestyle.
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Have access to quality support and services to help those who are carers live their own lives.
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Provides help to people affected by dementia. Whether you have a dementia diagnosis, or care for someone who has one, there are local services that can support you practically and emotionally.
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Provides a range of helpful information to people whose life has been affected by cancer. They provide guidance and support on a range of issues to both individuals and their families.
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Offers expert care, guidance and support to those living with terminal illness to help them get the most from the time they have left.
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A mental health charity who provide a range of services, help and information on mental health issues.
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Believe passionately that life doesn't end when Alzheimer's begins. They are here for anyone affected by Alzheimer's or dementia, and they do everything they can to keep people connected to their lives and the people who matter most.
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The Samaritans believe that if you're given the time and space to talk things through, you can find a way through your problems.