Who we are

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At Phoenix Life we are committed to improving outcomes and experiences for customers and to put them at the heart of what we do. We have three key areas of focus which helps us to do this:

• Value – we aim to manage customer outcomes to their maximum benefit
• Service – customers want to be treated fairly, with empathy and respect in a timely fashion
• Security – customers expect their investment to be secure in a well-managed company

The many complementary strengths within our Group and our size and scale ensure that we will continue to effectively support and serve you for the long-term.

What makes Phoenix Life different?

• Because closed funds represent the whole of our business, we are able to focus all our energy and expertise on improving their performance without getting distracted by the need to win new customers.
• Our highly focused area of specialisation allows us to recruit the very best and most experienced individuals in the field, particularly in areas such as with-profits funds.
• We are a consolidator that is in the closed funds market for the long term. Customers need and deserve a secure, stable solution.
• We are making substantial investments, for example in IT systems and customer communications initiatives, to ensure we deliver the very best service.
• We represent the collective interests of closed-fund customers.

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In December 2012, Phoenix Group signed up to the UK Government's Prompt Payment Code. Code signatories undertake to:

• Pay suppliers on time
• Give clear guidance to suppliers
• Encourage good practice

For more information, please visit Phoenix Group.