Treating you fairly

We are fully committed to treating you fairly, both in the way we manage your policy and in the way we deal with you. We will always aim to:

  • offer you security and opportunities for investment growth;
  • set the industry standard in the way we manage your policy;
  • deal with you honestly, openly, competently and with integrity;
  • make decisions based on a proper understanding of your needs; and
  • help you get the most from your relationship with us

Communicating clearly

We believe all our communications with you should be clear and easy to understand.

We always try to ensure that all our communications are to-the-point and:

  • are clear, fair and are not misleading;
  • avoid jargon where possible and explain technical terms;
  • provide contact details;
  • inform you of what to do next;
  • tell you where to go for further information, and
  • provide you with all the information you need to make an informed decision.

  • About us

    We're part of Standard Life plc, we both share an aligned ambition to help every customer enjoy a life full of possibilities.

  • Our history

    Find out about the life companies that have come together to form Phoenix Life.

  • Contact us

    Find our contact details to find out about your policy.