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  • About Phoenix Life
    • About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

    About us

    • Our commitment to you
    • Who we are
    • Latest news
    • Our history
    • Transfers and mergers

    Committees and reports

    • Independent Governance Committee
    • With-Profits Committee
    • Phoenix Life complaints publication
    • Financial reports

    Our approach

    • Sustainability
    • Corporate responsibility
    About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

  • Customer centre
    • Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

    Get in touch

    Contact us
    • Request retirement pack
    • Notify us of a death

    Manage my policy

    Manage my policy
    • Change of personal information
    • Unit-linked fund prices
    • With-profits

    Help and support

    Help centre
    • How to guides
    • FAQs
    • Product guides
    • Trustee information
    • Fraud and scams
    • Living outside the UK
    • Cost of living
    • Digital skills hub
    Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

  • Retirement centre
    • Retirement centre

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

    Retirement

    The retirement journey
    • Getting started with your pension
    • Getting ready to access
    • What are my retirement options

    Pensions

    Guide to pensions
    • Understanding pensions - the basics
    • The state pension
    • Where to get help
    • Fees and charges
    • Understanding tax

    Tools

    Tools and calculators
    • Retirement budget planner
    • Pension calculator
    • Pension lump sum tax calculator
    Retirement centre

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

  • Planning your future
    • Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

    Pension lifestyling

    Pension lifestyling and your fund choices
    • Investment choices
    • Lifestyle switching
    • Changes to lifestyle switching
    • Deciding where to invest your pension funds
    • Case studies
    • What next?

    Planning

    • Bereavement and funerals
    • Financial planning
    • Savings and investments

    Retirement

    • How to plan for retirement in the UK
    Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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  • FAQs

Frequently asked questions (FAQs)

There are some questions we hear over and over again, so we know they're important to you. We've brought lots of those questions into one place, to help you find the answers you need as quickly and easily as possible.
    • How do I contact Phoenix Life? 2
    • Can I cash in my pension? 2
    • Tracing an unclaimed Industrial Branch policy? 4
    • Why has Phoenix Life sent me a letter? 1
    • What's a with-profits policy? 3
    • Power of Attorney 5
    • How do I contact an Independent Financial Adviser? 3
    • What happens if I live outside the UK? 3
    • How do I register a trust with HMRC? 10
    • Protecting your identity 8
    • Phoenix Life PPI deadline and information
    • Lifetime allowance 6
Phoenix Life

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© 2025 Phoenix Life Limited

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.  Phoenix Life Limited is registered in England No. 1016269 and has its registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England No. 959082 and has its registered office at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin D02 F653

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of:

National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.