Are you a Phoenix Life Canada customer?

Visit our dedicated Independent Governance Committee Canada page to learn more about the Independent Governance Committee and access the latest reports and information relevant to your pension arrangement.

"Our view is that you are receiving value for money"

Taking into account all areas, overall we believe customers get value for money from Phoenix. As you can see, we rate Phoenix as ‘good’ for their costs and charges and ESG with their investment performance being excellent overall. Their communications and customer engagement and servicing still represent value for money, but there are some improvements that we would like them to make in these areas.

We assess each of the areas to determine if Red (not value for money), Amber (value for money but could be improved), or Green (value for money). We also decide if they are low, medium or high within each category. This results in a final rating between 1 and 9.

 

Ratings and summary

2024
ratings
2025
ratings

Assessment

8 8

Investment Services and Performance & Services

The IGC is pleased with the overall performance of the largest Phoenix funds. The IGC is also content with the governance of Phoenix funds.

7 7

Costs & Charges

We are pleased that customer charges are a maximum of 0.75% per year where they have no additional guarantees or benefits.

6 6

Customer Service

Phoenix service levels are adequate and customer satisfaction has improved on 2024.

5 5

Communications and Engagement

Phoenix communications contain relevant information, but they need to be more engaging to customers.

7 7

Environmental, Social and Governances ESG

Phoenix takes its responsibilities to the environment and wider society seriously. 2025 saw further evolution in the framework and policies that have been built to ensure ESG and Stewardship considerations are taken into account in investment decisions affecting customer returns.

 

Costs and charges

Find the costs and charges of your workplace pension and view example fund illustrations

The Independent Governance Committee (IGC) also review transaction costs for Phoenix Life.

View the transaction costs table

  • The full fund list shows the transaction cost information available to the IGC for its 2025 Annual Report (to follow before 30 September 2026)
  • The information shows the position up to 31 December 2025
  • The Annual Report provides commentary and the IGC’s conclusions on transaction costs and the value for money implications for members of contract-based workplace pension schemes written by Phoenix.

Meet the board members

Contact us

The IGC continually looks at how we can improve our approach on behalf of customers. We are keen to hear what you think. Please do get in touch with us at igc@standardlife.com

Other documents

This document is applicable to both Phoenix Life and Phoenix Life CA Ltd customers

Phoenix Group is now Standard Life plc

Phoenix Group became Standard Life plc in March 2026. References to Phoenix Group remain on this page as they were accurate at the time it was published.

Visit standardlifeplc.com for more information.