If you would like to receive a personal retirement pack from us detailing your up to date policy value and the options that are available to you, then you can request to have this sent either:
by requesting your retirement pack on MyPhoenix - this option is not yet available to all customers, but we’re working on it.
This will be dispatched within 10 working days which is the same if you were to request this pack by phoning.
Alternatively please contact us to speak with our customer service team who will be able to deal with your enquiry.
It’s important to notify us about the death of a Phoenix Life policy holder, so that we can ensure no further correspondence is sent to the person. This will also help to start the claims process and change or stop any payments on the policy.
Alternatively please contact us to speak with our customer service team who will be able to deal with your enquiry.
Please visit our unit-linked fund price section for the latest fund prices and for information on how we work out our unit-linked prices.
Alternatively please contact us to speak with our customer service team who will be able to deal with your enquiry.
Please visit our with-profits section for the latest information on our with profits policies.
Alternatively please contact us to speak with our customer service team who will be able to deal with your enquiry.
What are my retirement options?
If you have made your decision on what you would like to do with your pension savings please visit our a guide to pension help and advice section in our retirement centre.
If you are still considering your options and would like any further information on any of the options available to you, then please check the what are my retirement options page.
Alternatively please contact us to speak with our customer service team who will be able to deal with your enquiry.
General enquiry
Please contact us to speak with our customer service team who will be able to deal with your enquiry.
Make a complaint
We work hard to provide excellent customer service, but sometimes we may make mistakes. If something has gone wrong, we want to hear from you as soon as possible so that we can put the matter right straight away. We take complaints very seriously.
If you would like to make a complaint, there are a number of options on how you can do this which can be found in make a complaint, in our manage my policy section.
