Please note
As a result of the global Microsoft outage we are experiencing technical issues which could delay some processes. We apologise for any distress and inconvenience this may cause. We are working to resolve these issues as rapidly as possible but would ask customers to bear with us at this time.
Please tell us who previously provided your policy
It’s really important that this is answered correctly as this will give you the right form for the policy. If the wrong form is used, we won’t be able to process your request.
If you're not sure who your policy was with before us, that's ok. We can help you find out: Find your previous pension provider
Where can I find help?
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Bereavement and funerals
If a loved one has passed away, our funeral and bereavement guide will take you through all the steps from registering the death to dealing with their estate.
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Samaritans
If you need more support, you can talk to Samaritans in confidence by calling 116 123. Their phone line is open 24/7 and is free to call.
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Contact us
If you need to get in touch with us about anything else, we're here to help.