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  • About Phoenix Life
    • About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

    About us

    • Our commitment to you
    • Who we are
    • Latest news
    • Our history
    • Transfers and mergers

    Committees and reports

    • Independent Governance Committee
    • With-Profits Committee
    • Phoenix Life complaints publication
    • Financial reports

    Our approach

    • Sustainability
    • Corporate responsibility
    About Phoenix Life

    At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

  • Customer centre
    • Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

    Get in touch

    Contact us
    • Request retirement pack
    • Notify us of a death

    Manage my policy

    Manage my policy
    • Change of personal information
    • Unit-linked fund prices
    • With-profits

    Help and support

    Help centre
    • How to guides
    • FAQs
    • Product guides
    • Trustee information
    • Fraud and scams
    • Living outside the UK
    • Cost of living
    • Digital skills hub
    Customer centre

    We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

  • Retirement centre
    • Retirement centre

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

    Retirement

    The retirement journey
    • Getting started with your pension
    • Getting ready to access
    • What are my retirement options

    Pensions

    Guide to pensions
    • Understanding pensions - the basics
    • The state pension
    • Where to get help
    • Fees and charges
    • Understanding tax

    Tools

    Tools and calculators
    • Retirement budget planner
    • Pension calculator
    • Pension lump sum tax calculator
    Retirement centre

    There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

  • Planning your future
    • Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

    Pension lifestyling

    Pension lifestyling and your fund choices
    • Lifestyle switching
    • Investment choices
    • Deciding where to invest your pension funds
    • Case studies

    Planning

    • Bereavement and funerals
    • Financial planning
    • Savings and investments

    Retirement

    • How to plan for retirement in the UK
    Planning your future

    Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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Choose your policy provider

To find the contact details for our customer centre team responsible for your policy, please choose the name of the company your policy was with before it became part of Phoenix Life, e.g Allianz Cornhill, from the dropdown.

Select
  • Abbey Life
    Alba Life - individual policy holder
    Alba Life - member of a group personal pension or buyout scheme
    Alba Life - pension scheme trustee
    Alba Life Irish (now with SLIntl)
    Allianz Cornhill
    Beacon Insurance Company
    Black Sea and Baltic General Insurance Company
    Blackburn Assurance
    Blackburn Philanthropic Burial Society
    Bradford Insurance Company - Endowments
    Bradford Insurance Company - Pensions
    Bristol West of England and South Wales Friendly Collecting Society
    Britannia Life
    Britannic
    Britannic Assurance
    Britannic Money Investment Services
    Britannic Retirement Solutions
    Britannic Unit Linked Assurance
    British Legal Life Assurance Company
    Century Life
    City of Birmingham Friendly Society
    City of Edinburgh Life Assurance Company
    Colonial Life Insurance Company (UK)
    Consumers Life Insurance Company
    Credit & Commerce Life Assurance
    Crescent Life
    Crown Assurance Company
    Crusader Insurance
    Ebor Phoenix Assurance Company
    Equico International
    Evergreen Retirement Assurance
    Foreman & Staff Mutual Benefit Society
    FS Assurance
    Globe Insurance Company
    Growth & Secured Life Assurance Society
    Hiscox Insurance Company
    Lamont Life Assurance Company
    Langham Life Assurance Company
    Law Union & Rock Insurance Company
    Legal & General
    Life Association of Scotland
    Liverpool London & Globe Insurance Company
    Lloyds Life Assurance
    London Assurance
    London Life
    Loyal Endeavour Friendly Society
    Mutual Life Assurance
    National Australia Life Company
    National Employers Life Assurance Company
    National Friendly Collecting Society
    NEL Britannia Assurance Company
    Northern Rock
    NPI and National Provident Life - transferred to PLL in March 2012
    NPI and National Provident Life - transferred to PLL in June 2015
    Old Mutual Life Assurance Company
    Oxford Life Assurance Company
    Papilio
    Pearl Assurance
    PFM Assurance
    Phoenix & London Assurance
    Phoenix Assurance
    Phoenix Life & Pensions Limited
    Phoenix Life Assurance Europe (now with SLIntl)
    Pioneer Life Assurance Company
    Pioneer Mutual Insurance Company
    Preston Philanthropic
    Prolific Life & Pensions
    Property Growth
    Prosperity Financial Services
    Prosperity Life Assurance
    Providence Capitol Life Assurance Company
    Provincial Life Assurance
    Provincial Pensions
    Royal & Sun Alliance
    Royal & Sun Alliance Irish (now with SLIntl)
    Royal Co-operative
    Royal Heritage Life Assurance
    Royal Insurance (1968 Fund)
    Royal Insurance Company
    Royal Life
    Scottish Mutual
    Scottish Provident
    Scottish Temperance
    Sentinel Life
    Shield Assurance
    Stamford Mutual Insurance Company
    Sun Alliance
    Sun Life Financial of Canada
    Swiss Life (UK)
    Swiss Life Irish (now with SLIntl)
    Swiss Pioneer Life
    UK Life Assurance Company
    Unit Assurance Company
    No Results Found

Don’t know who your previous policy provider was? Find policy provider

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Phoenix Life

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  • Phoenix Group
  • Careers
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© 2025 Phoenix Life Limited

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life Limited is registered in England and Wales No. 1016269 and has its registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England and Wales No. 959082 and has its registered office at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin D02 F653

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both companies are registered in England and Wales and maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of:

National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.