• Types of scams

    Read our guide to stay informed and secure about the tactics used by fraudsters.

     

  • Pension scams

    We want to help you spot the warning signs and keep your pension safe.

Is it Phoenix Life?

  • We won't

    • We will never make a request via email or approach potential investors via telephone.
    • We won't ask for confidential information or security details via email.
    • Ask for help for an internal investigation.
    • Ask for remote access to your device.
    • Say your money isn't safe or your account is at risk.
    • Share confidential details we have about you to try and convince you it's us.
    • Be upset if you would like to confirm it's us by directly calling a number on our contact details page.

  • Sign's it's a scam

    • Offers to free up your pension pot before the age of 55.
    • Offers for a free pension review are unlikely to be authorised by the FCA.
    • You are being pressured to make a quick decision.
    • The website or email has limited information, poor spelling and grammar, broken links, or promises a high rate of return beyond the market average.

If you can, set your software to update automatically.

  • Operating system: Installing the regular software updates brings a number of benefits, from fixing critical security flaws to improving the usability and performance of your computer or device.
  • Internet browser: Browsers such as Google Chrome, Internet Explorer and Mozilla Firefox offer the latest encryption technology to help keep you secure when you’re online.
  • Anti-virus and anti-spyware software: Anti-virus software helps to protect your computer from viruses; these can be transmitted by visiting a malicious website, downloading files or by opening email attachments. Anti-spyware software helps to prevent spyware and other malware infecting your computer.
  • Both your anti-virus and anti-spyware software should be set up to automatically do regular scans of your computer or device, including scanning any incoming files. If your computer or device gets a virus you may inadvertently pass this on to friends, family or colleagues.

Firewall – Making sure your firewall is on will help block any unauthorised access between your computer and the internet, with most operating systems you simply need to turn the firewall on.

Username and password – If you are eligible and registered for MyPhoenix, your MyPhoenix username and password are strictly for you, allowing you to review your policy values, update your personal information and much more. Never reveal your username or password to anyone else. If you must write passwords down in order to remember them, encrypt them in a way that is familiar to you but makes them indecipherable by others.

Wireless networks – If you use a wireless network to go online, ensure you secure your network and any connected devices by changing the default administration ID and password using your user guide. Change your wireless network name and check it is secure by looking for a padlock symbol when connecting. And don’t forget to use a strong password, i.e. one that can’t easily be guessed or commonly used but is at least 8 characters and contains a combination of upper and lower case letters, numbers and special characters. 

If your wireless network is unsecured, anyone can use it and potentially access any sensitive information you are sending or receiving. All wireless connections need to be password protected using secure encryption. Wi-Fi Protected Access (WPA) is a security standard for computing devices with wireless internet connections. We recommend using WPA, or a later version.

Public and shared computers or devices – Always try to use your own private computer or mobile device for any financial transactions or tasks that may reveal personal information. Avoid computers that are in internet cafes, libraries or public places, if this isn’t possible it’s very important to make sure the shared computer has an up to date firewall, anti-virus and anti-spyware software.

Ensure you’re not overlooked, don’t leave any computers or devices where others can easily access them, make sure that you lock them when you are not using them and log out of any websites you have used.