You can read about the commitments we make to all our customers in terms of the service we provide and the ways in which we listen to you to help us understand your needs and improve the way we work. One of the areas which we focus on is making a positive impact on the lives of our customers through our Corporate Responsibility programme.

The Independent Governance Committee we have set up works independently of Phoenix and solely in the interest of members of workplace pensions schemes operated by Phoenix.

We welcome feedback and are committed to acting on any complaints we receive quickly and efficiently to ensure fair treatment of our customers in all that we do.

Find out more