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Frequently asked questions (FAQs)

There are some questions we hear over and over again, so we know they're important to you. We've brought lots of those questions into one place, to help you find the answers you need as quickly and easily as possible.

How do I contact Phoenix Life?

How to reach us

Can I cash in my pension?

Cashing in

How do I trace an unclaimed Industrial Branch policy?

Make a claim

Why has Phoenix Life sent me a letter?

About letters

What's a with-profits policy?

Find out

Power of Attorney

More information

How do I contact an Independent Financial Adviser?

Find an IFA

What happens if I live outside the UK?

More information

How do I register a trust with HRMC?

Trustee info

Protecting your identity

Frauds and scams

Phoenix Life PPI deadline & information

PPI deadline
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