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Helping you every step of the way

The help centre provides guidance and information on a range of important topics all in one place. We want to help you understand more about your policy, answer any questions you might have and show you how to manage different aspects of your policy.

How can we help?

A range of guides to some of the services you ask about most often.

How to guides

Product information produced to help you understand more about your policy.

Product guides

Your guide to the role of trustees of Occupational Pension Schemes.

Trustee information

We have provided answers to some important questions we hear most frequently.

Frequently asked questions

How living abroad can affect your UK savings and pensions.

Living outside the UK

There are many ways you can contact us if you need to make a complaint.

Make a complaint

Fraud and scams

People aged over 55, with access to their pension, can become the target of fraudsters. We are committed to help protect you and your pension, and this section includes important tips and information to recognise and avoid pension frauds and scams, stay safe online, and keep your pension savings secure.

Fraud protection

Cost of living

The rising cost of living, job loss, illness, debt or loss of a loved one can affect us all. If you're struggling, we want to help you find the right support for you.

Essential costs like food, energy, rent or mortgage payments are rising which can impact your financial situation. Everyone’s circumstances are different, but here are some tips that can help you look at where to start.

Tips and resources

Need guidance or advice?

Free and impartial pension guidance service and information on obtaining financial advice

Help and advice

Request your retirement pack

For information on accessing your pension funds, request your personal retirement pack

Request pack

Contact us

Find our contact details to get in touch about your policy

Get in touch
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