Phoenix Life is part of Phoenix Group Holdings, a FTSE 250 company. The Group has around 4.5 million policyholders and 47 billion assets held by the Groups life companies as at 31 Dec 2015.

The Phoenix Group operates mainly in the UK and specialises in taking over and managing closed life and pension funds. Our life insurance business is known as Phoenix Life.

Phoenix Life’s mission is to improve returns for policyholders. Our size means we are able to maximise economies of scale and capital efficiencies through streamlining internal funds and other operational improvements. We find innovative ways to improve the performance of funds by responding to the views of our policyholders and by employing highly talented people with particular expertise in closed life funds.

“Leading a team of skilled professionals, my priority is to ensure that we take the right decisions to deliver secure investment performance for you, our customer when managing your policy assets.”

Andy Moss, Chief Executive

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What makes Phoenix Life different?

  • Because closed funds represent the whole of our business, we are able to focus all our energy and expertise on improving their performance without getting distracted by the need to win new customers.
  • Our highly focused area of specialisation allows us to recruit the very best and most experienced individuals in the field, particularly in areas such as with-profits funds.
  • We are a consolidator that is in the closed funds market for the long term. Policyholders need and deserve a secure, stable solution.
  • We are making substantial investments, for example in IT systems and customer communications initiatives, to ensure we deliver the very best service.
  • We represent the collective interests of closed-fund policyholders.

Listening to our policyholders

Millions of customers trust Phoenix to manage their funds effectively and communicate clearly and honestly with them. To ensure we honour this trust, we have created a programme of customer research to understand and respond to policyholders’ views.

Our rolling programme of telephone and face-to-face surveys by independent research companies ensures we are in touch with customer needs. The findings help us continually refine our customer proposition.

“What motivates me is that I work for a group that genuinely cares about making a difference for customers. Phoenix is determined to set standards for the industry, for example in areas such as finding ‘missing’ policyholders.”

Susan McInnes, Customer Director

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To find out more about how we are listening to policyholders please follow this link.

If you have any feedback or would like to contact me please complete the online form.

Working with suppliers

In December 2012, the Phoenix Group signed up to the UK Government's Prompt Payment Code. Code signatories undertake to:

Pay suppliers on time
Give clear guidance to suppliers
Encourage good practice

For more information, please visit the Phoenix Group website.