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About Phoenix Life

About Phoenix Life

At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

About us

Our commitment to you
Who we are
Latest news
Our history
Transfers and mergers

Committees and reports

Independent Governance Committee
With-Profits Committee
Phoenix Life complaints publication
Financial reports

Our approach

Sustainability
Corporate responsibility

About Phoenix Life

At Phoenix Life we want to make sure you have all the information you need at your fingertips. In this section you will find details about our company, including a timeline of our company history and details on the transfers and mergers that have happened in recent years.

Customer centre

Customer centre

We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

Get in touch

Request retirement pack
Notify us of a death

Manage my policy

Manage my policy

Change of personal information
Unit-linked fund prices
With-profits

Help and support

How to guides
FAQs
Product guides
Trustee information
Fraud and scams
Living outside the UK
Cost of living
Digital skills hub

Customer centre

We want to make it easy for you to find everything you need, when you need it. The customer centre is where we’ve gathered the information, links and contact details you need to manage your pension, amend your policy, change your personal details and get in touch.

Retirement centre

Retirement centre

There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

Retirement

The retirement journey

Getting started with your pension
Getting ready to access
What are my retirement options

Pensions

Guide to pensions

Understanding pensions - the basics
The state pension
Where to get help
Fees and charges
Understanding tax

Tools

Tools and calculators

Retirement budget planner
Pension calculator
Pension lump sum tax calculator

Retirement centre

There’s a lot of information out there about routes to pension and retirement planning, so we know it can feel stressful and overwhelming. It doesn’t have to. Our simple to follow guides and tools will help you figure out where you want to be and how to get there.

Planning your future

Planning your future

Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

Pension lifestyling

Pension lifestyling and your fund choices

Lifestyle switching
Investment choices
Deciding where to invest your pension funds
Case studies

Planning

Bereavement and funerals
Financial planning
Savings and investments

Retirement

How to plan for retirement in the UK

Planning your future

Wherever you are in life, you’ll be making some important financial decisions. In this section we will provide you with useful information and suggestions of where you can get further details.

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Latest news

Keep up to date with the latest news and announcements from Phoenix Life, including customer information about scams and financial wellbeing

About Phoenix Life
Latest news

Latest
Announcement
Bonus
Customers and policy holders
Financial planning
Fraud and scams
Pensions
Warning

Worried about the budget?

Take some time to pause and think.

November 03, 2025

5 mins read

Read more
Sun Life Assurance Company of Canada (U.K) Ltd has been renamed

Phoenix Group acquired Sun Life Assurance Company of Canada (U.K) Limited in April 2023. At the end of November 2024, it was renamed Phoenix Life CA Limited.

December 02, 2024

Read more
An update on consumer duty

Phoenix Group is fully committed to Consumer Duty. We’re focused on making certain our products and services meet the required standards of the new regulatory framework.

August 15, 2024

1 mins read

Read more
Midlife MOT

Find out how the government’s new ‘Midlife MOT’ website could help you get to where you want to be with your money, career and health.

November 19, 2023

1 mins read

Read more
Phoenix Life announces its with profits bonus rates from January 2023

Phoenix Life announces its with-profits bonus rates for 2022/2023. Here are the key points to note from the announcement.

March 20, 2023

1 mins read

Read more
How can we help your life online

How can we help your life online?

September 12, 2022

5 mins read

Read more
Help and support if you are experiencing financial difficulties

Help and support if you're experiencing financial difficulties

July 15, 2022

5 mins read

Read more

Help and support

Contact us
Make a complaint
Accessibility
Security

Useful links

Legal and policies
Cookie policy
Privacy notice

About us

About Phoenix Life
Phoenix Group
Careers

© 2025 Phoenix Life Limited

Important legal and regulatory information

Phoenix Life Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life Limited is registered in England and Wales No. 1016269 and has its registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.

Phoenix Life CA Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Life CA Limited is registered in England and Wales No. 959082 and has its registered office at 1 Wythall Green Way, Wythall, Birmingham, B47 6WG. Phoenix Life CA Limited uses the Phoenix Life brand under licence.

Standard Life International dac is regulated by the Central Bank of Ireland. Standard Life International dac is a designated activity company limited by shares and registered in Dublin, Ireland (408507) at 90 St Stephen’s Green, Dublin D02 F653

Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both companies are registered in England and Wales and maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of:

National Friendly Financial Solutions, a trading name of National Friendly who are authorised and regulated by the Financial Conduct Authority.