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Phoenix Group acquired Sun Life Assurance Company of Canada (U.K) Limited in April 2023. At the end of November 2024, it was renamed Phoenix Life CA Limited.
What does this mean for Sun Life Financial of Canada customers?
Customers of Sun Life Assurance Company of Canada (UK) should have received a letter in the last few weeks to explain the name change and the key things they need to know.
There will be no change to policy numbers, benefits or terms and conditions because of the name change. There will also be no change to the level of service provided or to the way policies are administered. Any payments customers receive will continue as normal.
From December 2024 onwards, Sun Life Financial of Canada customers will notice the Phoenix Life name and logo on letters and information we send to them. The phone lines will also be answered as Phoenix Life and visitors to the Sun Life Financial of Canada website, will be redirected to this website. This website will include all the information they need.
If you’re a customer previously with Sun Life Financial of Canada and you’d like information and guidance to help you through the move to Phoenix Life, please visit our welcome page.