An update on Consumer Duty

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Phoenix Group is fully committed to Consumer Duty. We’re focused on making certain our products and services meet the required standards of the new regulatory framework.

We want to help people secure a life of possibilities. Consumer Duty builds on our commitment to ensure we achieve consistently good outcomes for our customers today, tomorrow, and beyond.

We’ve completed Fair Value Assessments for all our closed products, implementing the highest priority actions in line with the Duty's requirements.

Read our Fair value approach: Closed products to find out more.