How do I contact Phoenix Life?

At Phoenix Life we have several customer service teams who look after our customers' policies. The team you’ll need to contact with a question about your policy will depend on who you originally took your policy out with. Because of this we don’t have one single telephone number.

If you know the name of your previous policy provider, go to our manage my policy page. We’ll show you an alphabetical list of all the companies whose policies have transferred to us. You’ll just need to select the previous provider’s name and then we’ll show you how to get in touch.

If you’re registered for MyPhoenix you can log in to send a secure message. If you haven’t registered yet, please check to see if you can use the service.

 

Before policies are transferred to Phoenix Life, many companies may have been involved in their own mergers, takeovers and transfers themselves. So we understand you may need a bit of help getting the right contact details for your policy. Go to our who looks after my policy page and we’ll guide you through what steps to take.