This policy applies to our use of “cookies” in connection with this website.

We are committed to protecting your privacy online. We are also committed to providing you with the very best experience we can at (the website).

We use cookies on our Website to help make your visit more effective. This Policy (which forms part of the Terms and Conditions of this website) tells you how and why we use them.

Our commitment to protecting your privacy applies to everything you do with us. In addition to using cookies, we may collect other personal information as you use the website. So if you apply for one of our products and/or services, then we will tell you how we use any information you provide as part of your application. Or if you already have a policy with us, you will see how we use the information we hold about you.

1. Your Consent

This Privacy Policy sets out how we use the information that we may obtain from or about you via the website. By accessing or using the website, you agree to this use.

2. What are "cookies" and how do we use them?

2.1. We use cookies to track and record your preferences and activity on our website.

2.2. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has visited which pages, to determine how frequently particular pages are visited and to determine the most popular areas of our website. If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you may not be able to access certain areas of the website. Alternatively you can adjust your browser to tell you when a website tries to put a cookie on your computer.

2.3. Cookies we use

Cookie name Description Type of cookie (Expires)


Tracks each user's amount of visits, and the time of the first, the previous, and the current visit.

Persistent (2 years)


Used to determine new sessions/visits. The cookie is created when the JavaScript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update


Used to track how long a visitor stays on a site – when a visit starts and approximately ends



Tracks where a visitor came from (search engine, search keyword, link)

Persistent (6 months)


Used to throttle request rate.

10 minutes


Used to throttle request rate.

10 minutes


Used to distinguish users.

2 years


SessionId what .NET Manages for maintaining session



Auth Id, which .NET assigns as a unique ID to authenticate user on each request



AWS ELB (Elastic Load Balancer) for managing sticky session across production servers.



Used to check the text size the user has selected.



Used to remember the previous policy provider the user has selected

Will act as Persistent cookie (30 days) if remember me is selected.

Will act as Session cookie if it is don’t remember is selected.


Used to redirect the page based on the company selected before it became part of Phoenix Life.

Persistent (30 days)


Used to check whether the user has read the cookie disclaimer and has hit the cross(X) icon to prevent it from opening again.

Persistent (24 years)

How to remove cookies

How you adjust your browser to erase cookies, stop it accepting cookies or to notify you of them will depend on the type of Internet browser programme your computer uses. Please refer to your browser instructions or help screen to learn more about these functions. To read more about Cookies, and how to remove them from your browser, please visit Please note this website is not written by or connected in any way to the Phoenix Group

2.4. Please remember, cookies do not contain confidential information such as your contact details or credit card details. We do not exchange cookies with any third party websites or external data suppliers. We only keep cookies for the duration of your visit to the website.

2.5. Some websites that have links from our website from time to time may also use their own cookies. We have no access to, or control over these cookies, and you are advised to check the cookie policies on such other websites.

2.6. Your browser also generates other information, including your Internet Protocol address (IP address). An IP address is a set of numbers that are assigned to your computer during a browsing session whenever you log on to the Internet via your Internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to the website. We do not use your IP address to identify you personally.

2.7. We may also collect cookies and IP addresses for system administration and to report aggregate non-personalised information to our business contacts and partners (such as anonymous statistics related to patterns of browsing).

3. Contact us

If you have any comments or queries in connection with our Privacy Policy please contact our Data Protection Officer, Phoenix Life, 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.