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Which Ombudsman should I contact?

To find out which Ombudsman to contact, if you choose to do so, please answer the questions below and we will give you their details.


UK
Republic of Ireland

Life policy
Pension

I have complained about the way my policy was marketed or sold to me
I have complained about the way my policy has been run or administered
Get contact details

You may ask the Financial Ombudsman Service to undertake an independent review of your complaint, provided you send your complaint to the Ombudsman within six months of our final response. Please contact:

Pension Ombudsmen Service
11 Belgrave Road
London
SW1V 1RB

There are two numbers to choose from, 0800 023 4567, which is free for people phoning from a ‘fixed line’ (e.g. a landline at home) or 0300 123 9123, which is free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

Email
complaint.info@financial-ombudsman.org.uk

Website
www.financial-ombudsman.org.uk

You may ask The Pensions Advisory Service (TPAS) to conduct an independent review of your complaint. Please contact:

The Pensions Advisory Service
11 Belgrave Road
London
SW1V 1RB

Call
0300 123 1047

Email
enquiries@pensionsadvisoryservice.org.uk

Website
www.pensionsadvisoryservice.org.uk

If TPAS is unable to deal with or resolve your complaint, you can send your complaint to the Pensions Ombudsman, provided you do so within three years of you becoming aware of the event you are complaining about. The Pensions Ombudsman will expect you to have contacted TPAS before you get in touch with him. Please contact:

Pension Ombudsmen Service
11 Belgrave Road
London
SW1V 1RB

Call
0207 630 2200

Email
enquiries@pensions-ombudsman.org.uk

Website
www.pensions-ombudsman.org.uk

You may ask the Financial Ombudsman Service to undertake an independent review of your complaint, provided you send your complaint to the Ombudsman within 6 years from receipt of our final decision. Please contact:

Financial Services Ombudsman
3rd Floor Lincoln House
Lincoln Place
DUBLIN 2
Ireland

LoCall
1890 88 20 90

Tel
+353 1 6620899

Email
enquiries@financialombudsman.ie

Website
www.financialombudsman.ie

The Pensions ombudsman only deal with specific types of pension, which are listed as Occupational Pensions (OPS), Personal Retirement Savings Accounts (PRSA) and certain Trust RACs. Any other type of pension or annuity should be given FSO rights.

Pensions Ombudsman
36 Upper Mount Street
DUBLIN 2
Ireland

Call
00 353 1 6471650

Email
info@pensionsombudsman.ie

Website
www.pensionsombudsman.ie

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