We're here to help
Our main number
0845 788 3311*
Or, if you originally took your policy out with one of these companies
Bradford Insurance Company Limited
0845 026 0021*
Lloyds Life Assurance Limited or Royal Heritage Assurance Limited
0845 070 0813*
Property Growth Assurance Company Limited or unit-linked policies with Sun Alliance Linked Life Insurance Limited
0845 601 3296*
Sun Alliance Pensions Limited
0845 075 0756*
If you’re an independent financial adviser
0845 711 2411*
If you’re calling from overseas
+44 (0)151 255 5177
We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.
If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.
* Low call rates apply, although costs can vary between telecom providers. Opening hours are 8.30am to 5.30pm Monday to Friday.
Use our simple online enquiry form
Phoenix LifePO Box 1243
If you write to us, please include your name and policy number, and sign and date your letter.
Change your details
Need to update your details? Visit our change of details section
Make a complaint
Visit our “How to” section for all the details on how to make a complaint
Phoenix Life Limited (Co. No. 1016269) and Phoenix Life Assurance Limited (Co. No. 00001419) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Both companies are registered in England and have their registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.
We use links to other companies’ internet sites. Phoenix has no control over and will accept no responsibility or liability in respect of the material on, or provision of personal data through, any external website. Your use of such websites is solely at your own risk
Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of Just Retirement Limited which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Phoenix Customer Care Limited and Pearl Customer Care Limited are also Introducer Appointed Representatives of 425 Financial Solutions, a trading name of 425 Direct Limited who are authorised and regulated by the Financial Conduct Authority.
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