We're here to help
Our main number
0845 788 3311*
Or, if you originally took your policy out with one of these companies
Bradford Insurance Company Limited
0845 026 0021*
Lloyds Life Assurance Limited or Royal Heritage Assurance Limited
0845 070 0813*
Property Growth Assurance Company Limited or unit-linked policies with Sun Alliance Linked Life Insurance Limited
0845 601 3296*
Sun Alliance Pensions Limited
0845 075 0756*
If you’re an independent financial adviser
0845 711 2411*
If you’re calling from overseas
+44 (0)151 255 5177
We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.
If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.
* Low call rates apply, although costs can vary between telecom providers. Opening hours are 8.30am to 5.30pm Monday to Friday.
Use our simple online enquiry form
Phoenix LifePO Box 1243
If you write to us, please include your name and policy number, and sign and date your letter.
Change your details
Need to update your details? Visit our change of details section
Make a complaint
Visit our “How to” section for all the details on how to make a complaint
Phoenix Life Limited (Co. No. 1016269) and Phoenix Life Assurance Limited (Co. No. 00001419) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Both companies are registered in England and have their registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.
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