Contact us

We're here to help

Call us

Our main number

0345 788 3311*

Or, if you originally took your policy out with one of these companies

Bradford Insurance Company Limited

0345 026 0021*

Lloyds Life Assurance Limited or Royal Heritage Assurance Limited

0345 070 0813*

Property Growth Assurance Company Limited or unit-linked policies with Sun Alliance Linked Life Insurance Limited

0345 601 3296*

Sun Alliance Pensions Limited

0345 788 3311*

If you’re an independent financial adviser

0345 711 2411*

If you’re calling from overseas

+44 (0)151 255 5177

We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.

If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.

* Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers and are included in inclusive minutes and discount schemes in the same way. Opening hours are 8.30am to 5.30pm Monday to Friday.

Email us

Use our simple online enquiry form

Fax us

01733 472352

Write to us

Phoenix Life
PO Box 1243

If you write to us, please include your name and policy number, and sign and date your letter.

© 2016 Phoenix Life Limited

The following information is bought to you by Phoenix Customer Care
who are part of the same group as Phoenix Life.