Contact us

We're here to help

Significant changes are being made to how our customers can access their pension funds from April 2015, and many of our customers are contacting Phoenix to ask about the changes and the options Phoenix are offering. As such, we are currently experiencing very high volumes of calls and so you may be finding it difficult to talk to us. Please bear with us as your call is important to us; we’d really like to discuss your pension options with you. In the meantime, there is lots of information available on our website which you may find useful – click here for further details

Call us

Our main number

0845 788 3311*

Or, if you originally took your policy out with one of these companies

Bradford Insurance Company Limited

0845 026 0021*

Lloyds Life Assurance Limited or Royal Heritage Assurance Limited

0845 070 0813*

Property Growth Assurance Company Limited or unit-linked policies with Sun Alliance Linked Life Insurance Limited

0845 601 3296*

Sun Alliance Pensions Limited

0845 075 0756*

If you’re an independent financial adviser

0845 711 2411*

If you’re calling from overseas

+44 (0)151 255 5177

We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.

If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.

* Low call rates apply, although costs can vary between telecom providers. Opening hours are 8.30am to 5.30pm Monday to Friday.

Email us

Use our simple online enquiry form

Fax us

01733 475116

Write to us

Phoenix Life
PO Box 1243
Peterborough
PE2 2LD

If you write to us, please include your name and policy number, and sign and date your letter.

© 2015 Phoenix Life Limited