Our main number
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Or, if you originally took your policy out with one of these companies
Bradford Insurance Company Limited0345 026 0021*
Lloyds Life Assurance Limited or Royal Heritage Assurance Limited0345 070 0813*
Property Growth Assurance Company Limited or unit-linked policies with Sun Alliance Linked Life Insurance Limited 0345 601 3296*
Sun Alliance Pensions Limited0345 788 3311*
If you’re an independent financial adviser0345 711 2411*
If you’re calling from overseas+44 (0)151 255 5177
Review your policy details, view statements, change your policy details and more.
We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.
If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.
* Calls to 03 numbers cost no more than a national rate call to 01 or 02 numbers and are included in inclusive minutes and discount schemes in the same way. Opening hours are 8.30am to 5.30pm Monday to Friday.
Write to us Phoenix LifePO Box 1243PeterboroughPE2 2LD
If you write to us, please include your name and policy number, and sign and date your letter.
Review your policy details, view statements, change your policy details and more
For information on accessing your pension funds, request your personal retirement pack
Find out who to contact
© 2017 Phoenix Life Limited
Phoenix Life Limited (Co. No. 1016269) and Phoenix Life Assurance Limited (Co. No. 00001419) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Both companies are registered in England and have their registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.
To find the contact details for our customer centre team responsible for your policy, please enter the name of the company your policy was with before it became part of Phoenix Life e.g Cornhill, or select your provider by clicking on full list.
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