Contact us

We’re here to help

Significant changes are being made to how our customers can access their pension funds from April 2015, and many of our customers are contacting Phoenix to ask about the changes and the options Phoenix are offering. As such, we are currently experiencing very high volumes of calls and so you may be finding it difficult to talk to us. Please bear with us as your call is important to us; we’d really like to discuss your pension options with you. In the meantime, there is lots of information available on our website which you may find useful – click here for further details

Call us

0845 305 5552*

or +44 (0)1732 427 114 if you’re calling from overseas

We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.

If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.

*Low call rates apply, although costs can vary between telecom providers.

Fax us

0141 221 8527

Write to us

Phoenix Life
301 St Vincent Street
Glasgow
G2 5AB

If you write to us, please include your name and policy number, and sign and date your letter.

© 2015 Phoenix Life Limited