We’re here to help
Significant changes are being made to how our customers can access their pension funds
from April 2015, and many of our customers are contacting Phoenix to ask about the changes and the options Phoenix are offering. As such, we are currently
experiencing very high volumes of calls and so you may be finding it difficult to talk to us. Please bear with us as your call is important to us; we’d really like to
discuss your pension options with you. In the meantime, there is lots of information available on our website which you may find useful – click here for further
0845 305 5552*
or +44 (0)1732 427 114 if you’re calling from overseas
We’re open Monday to Friday, 8.30am to 5.30pm excluding bank holidays. We may record or monitor calls for your protection.
If you call us, please have your policy number to hand as this will help us deal with your enquiry. We may also ask you for personal information like your address, date of birth and National Insurance number. This is so we can confirm your identity and locate your policy.
*Low call rates apply, although costs can vary between telecom providers.
Online enquiry form for policyholders
Online enquiry form for IFAs
0141 221 8527
Phoenix Life301 St Vincent StreetGlasgowG2 5AB
If you write to us, please include your name and policy number, and sign and date your letter.
Change your details
Need to update your details? Visit our change of details section
Make a complaint
Visit our “How to” section for all the details on how to make a complaint
Phoenix Life Limited (Co. No. 1016269) and Phoenix Life Assurance Limited (Co. No. 00001419) are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Both companies are registered in England and have their registered office at: 1 Wythall Green Way, Wythall, Birmingham, B47 6WG.
We use links to other companies’ internet sites. Phoenix has no control over and will accept no responsibility or liability in respect of the material on, or provision of personal data through, any external website. Your use of such websites is solely at your own risk
Phoenix Customer Care is a trading name of Phoenix Customer Care Limited, registered No. 03315193 and Pearl Customer Care Limited, registered No. 03947540. Both maintain their registered office at: 1 Wythall Green Way, Wythall, Birmingham B47 6WG. Phoenix Customer Care Limited and Pearl Customer Care Limited are Introducer Appointed Representatives of
Just Retirement Solutions Ltd who are authorised and regulated by the Financial Conduct Authority,
425 Financial Solutions, a trading name of 425 Direct Limited who are authorised and regulated by the Financial Conduct Authority, and,
Liverpool Victoria Friendly Society Limited (LVFS). LV= is a registered trademark of LVFS and is a trading style of the Liverpool Victoria group of companies. LVFS is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
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